One of a Kind. Just Like You.

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FAQs

Shopping and Ordering

To place an order, you need to create an account and login from here.

  1. Add the gift you would like to order to the cart.
  2. From the cart, click on the checkout button.
  3. Add the required details for the gift and any special notes you would like to convey to the artist.
  4. Give the precise address where the gift is to be delivered.
  5. Make the payment!
  6. Your order will reach the address within the ETD mentioned on the gift page.

We accept almost every major credit card from all countries, debit cards, net banking, wallets and UPI.

Your order will be dispatched before the ETD specified on the gift page. If you feel it’s getting late, feel free to contact our support from here.

In the order notes, you can enter any special instructions that you would like to convey to the artist, like you want to get it delivered on a specific day, use a specific color/style, etc.

Please contact our support from here or use the live chat option on the bottom right corner anytime!

No, you cannot change your delivery address! In exceptional cases, contact the support before dispatch for a request of change of address. Still, we don’t guarantee that the delivery address will be changed.

Yeah, you will get an invoice after order completion

The listed price is inclusive of delivery and all other charges.

Order Cancellation is not possible since the artist might have already finished crafting your gift and he/she can’t sell it to anyone else.


Shipping and Tracking

You can track the package using the tracking ID and the link in the Orders section of the account page.

The listed price is inclusive of shipping and all other charges.

It depends on each product, so check the description on the gifting page for clear details on that.

Yes, each package will be shipped separately.

It is decided by the artists since they ship the gifts themselves.

Yes, you’ll be getting push notifications when the order status changes. Please enable push notifications to receive notifications on order status!

No, you cannot change your delivery address! In exceptional cases, contact the support before dispatch for a request of change of address. Still, we don’t guarantee that the delivery address will be changed


Returns and exchanges

You can view our returns policy from here.

None of the products can be returned. If the product is not as per the description, you can contact the support with supporting pictures of the gifts to get a full refund.

If the product is not as per the description, you can contact the support with supporting pictures of the gifts to get a full refund.

No.

If the product is not as per the description, you can contact the support with supporting pictures of the gifts to get a full refund. You need not return the item.

As soon as you prove the gift is not as per description, your refund will be processed instantly.


Miscellaneous

No.

You can contact from here.

You can change it from here. Email address cannot be changed.

You can reset the password from here.

If we didn't answer your question in this page, feel free to mail us by clicking here or use the live chat option on the bottom right corner anytime!